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PTC assures to the users of this website respect for their privacy.
Any information relating to any identified or identifiable individual holder, directly or indirectly, will be collected by PTC, unless otherwise specified by himself.
In some cases PTC may proceed with the collection and processing of information in the database, of any user, without this to be personally identified:
- The Internet domain from which a user has accessed to the PTC website;
- The IP address;
- The type of browser and operating system you use;
- The date and time of visit to the PTC website;
- The pages visited on this website;
- The website address from which you visited us.
Terms and Conditions: Although every effort is made, Portugal travel Center shall not be liable for any illness, injury, damages, loss, delay or failure to join the tour that may occur due to factors beyond our control. We highly recommend all passenger have travel insurance coverage. We retain the right to alter routes, itineraries, fares, inclusions, days of operation or even cancel tours if unforeseen circumstances occur.
Deposits are non-refundable as we use them to guarantee the best prices are offered.
For tours or services cancellation or change of date outside of 60 days of departure will result in a 90% cancellation fee. Failure to board, cancellation or change of date within 30 days of departure will result in full fare forfeiture.
Portugal Travel Center will not be held responsible for passengers failing to familiarise themselves with the booking terms and conditions. Refunds are not provided for wet or changing weather conditions.
Accommodation Upgrade Policy: Portugal Travel Center will make every attempt to confirm requests for accommodation upgrades, however accommodation upgrades cannot always be guaranteed. When an upgrade is not available, you will be booked into the dormitory accommodation included in the tour price and refunded the upgrade amount only. Portugal Travel Center will not refund your entire booking amount and will still expect to carry you on tour. If your booking is subject to you being guaranteed this accommodation upgrade, then please ensure you call our office in advance of your tour to check if it is available.
Change of Date Policy: Where possible and not detailed on the cancelation or modification terms above, Portugal Travel Center will try to honour change of date requests that are made with at least 30 days’ notice. This is not possible for all tours and is always subject to availability. Change of date requests that are made with less than 30 days’ notice will not usually be accepted. Change of date requests may be subject to an adjustment fee which falls in line with the cancellation fee structure.
Child Policy: Children are permitted on some tours, however due to the nature and length of tours, it may not always be recommended. Please check with our reservations team for recommendations before booking. Child rates are available on most tours. Please check the relevant tour page for child age ranges. Due to limited luggage restrictions on vans, pushers and prams are not permitted on some tours. Please ensure you check with our reservations staff before you bring them along to the tour. Passengers who show up with these items on tours which do not allow them may be refused boarding without refund. Infants (under 2 years of age) are permitted on some of our tours however child restraints are not provided. Please ensure you discuss your infant with our reservations team before booking.
Luggage Policy: Luggage for day tours: There are no luggage storage facilities on most day tours, please do not bring your luggage with you. Luggage may be stored with your accommodation provider for the day. Any inappropriate luggage presented on the departure day (including strollers) may result in refusal to board. Luggage for multi day tours: Maximum of 20kg per person unless otherwise indicated on the Tour Page.
Pick up and Drop off Services: Portugal Travel Center may offer complimentary pickup and drop off services for certain tours. Each tour will have its own list of pickup / drop off locations and can be viewed in a link on each tour page. Please note it is the customer’s responsibility to be waiting out the front of your selected pickup location (accommodation provider) at least 5 minutes before departure. Failure to wait out the front of your selected location may result in the tour guide being unable to locate you, causing failure to load. Portugal Travel Center cannot be held responsible for passengers who fail to load.
It is the passenger’s responsibility to ensure that the tour details on their confirmation are correct and the contact details they have provided are up to date. It may be necessary for Portugal Travel Center to contact passengers regarding the tour prior to departure date. We recommend providing an available mobile number and checking your email regularly prior to your tour.
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